Shipping & Returns

POSTAGE INFORMATION 

Standard Postage Information for all Australian Orders:

$9.00 for purchase total under $55

FREE POSTAGE for all purchase total of $55 or more

 

POSTAGE OPTIONS

- All deliveries within Australia are sent via Australia Post
- Express Post delivery for urgent orders can be arranged by contacting us. Higher Express Postage costs will apply.

In-Store Pickup 

You can enjoy the peace of mind knowing that your items are reserved for you by paying for your order and select “In-Store Pickup” option at the checkout when ordering. You can pick up your order from our Balwyn North store at any time during our Trading Hours

International Orders

All international orders are sent via Australia Post. Shipping costs vary depending on size, weight and destination. Please contact us  via email (sales@harmonybeads.com.au) or phone (+613 98599859) for shipping quote.

Overseas customers please note: You may be responsible for additional importing fees, duties and taxes. Please be aware of your country’s importing rules and regulations.

PAYMENT OPTIONS

We accept the following payment options:

1. PayPal

 

2. Credit card phone payment by calling us on +613 9859 9859.
We accept VISA, MASTER CARD or AMEX. (No surcharge applied)

3. Direct Deposit
Name: Shengco Pty Ltd
BSB: 063-155
ACC: 1029 4105

4. Store Gift Card (Available for In-Store Purchases Only)

5. EFTPOS + Cash (Available for In-Store Purchases Only)

 

CURRENCY 
All prices shown are in AUD$

TAXES
10% GST is included for all Australian orders
No GST on International orders. 

SIZES & DIMENSIONS
Please note that images of products are not to scale. Please refer to the sizing / dimensions provided in the product descriptions. Please contact us if that information is unavailable or unclear. 

COLOURS
Please note that colours will vary from screen to screen and although we try to depict the products' colours as close as possible with our product images, it will not be exact.

PACKAGING
With all of our product parcels, we inspect each item's conditions before we dispatch them. We try and package the goods with as much protection / wrapping as possible to avoid breakages and mark any fragile parcels clearly. However, we cannot guarantee any breakages or damages caused by couriers and postal services. If you have any issues with your parcel being damaged in transit, please take a few photos and contact us immediately to discuss returns and claims.
 

WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock

 

RETURNS & EXCHANGES

Change of Mind Returns

Harmony Beads is happy to exchange an item purchased from us, but we do not give cash refund for change of mind reasons. Any returns or exchanges must be within 14 days of receiving your goods, and at the discretion of Harmony Beads. Proof of purchase must be presented. 

Items should be returned to us in a good and re-saleable condition with all labels and original packing intact. All postage costs associated with the exchange are the responsibility of the customer. We do not give cash refunds, but are happy to issue a store credit for approved exchanges or returns.

 
Faulty Returns 

Please email us if you have a claim for a faulty item within a reasonable amount of time from receiving the item. We may require images of the faulty item, and may even request for the item to be returned back to us for inspection. If we then determine the good is faulty or damaged through no fault of the customer, we will replace or refund the cost of the item, excluding delivery costs. If we replace the item, Harmony Beads will cover the cost of reshipping to you.