POSTAGE INFORMATION & OPTIONS
Postage Information for all Australian Orders:
$9.50 flat rate Standard Postage for purchase total under $55
FREE STANDARD POSTAGE for all purchase total of $55 or more
EXPRESS POSTAGE for all order at a flat-rate of $16.50 regardless of order amount
You can enjoy the peace of mind knowing that your items are reserved for you by paying for your order and select “In-Store Pickup” option at the checkout when ordering. You can pick up your order from our Balwyn North store at any time during our Trading Hours
All international orders are sent via Australia Post. Shipping costs vary depending on size, weight and destination. Please contact us via email (firstname.lastname@example.org) or phone (+613 98599859) for shipping quote.
Overseas customers please note: You may be responsible for additional importing fees, duties and taxes. Please be aware of your country’s importing rules and regulations.
We accept the following payment options:
2. Credit card phone payment by calling us on +613 9859 9859.
We accept VISA, MASTERCARD or AMEX. (No surcharge applied)
3. Direct Deposit
4. Store Gift Card (Available for In-Store Purchases Only)
5. EFTPOS + Cash (Available for In-Store Purchases Only)
All prices shown are in AUD$
10% GST is included for all Australian orders
No GST on International orders.
SIZES & DIMENSIONS
Please note that images of products are not to scale. Please refer to the sizing / dimensions provided in the product descriptions. Please contact us if that information is unavailable or unclear.
Please note that colours will vary from screen to screen and although we try to depict the products' colours as close as possible with our product images, it will not be exact.
With all of our product parcels, we inspect each item's conditions before we dispatch them. We try and package the goods with as much protection / wrapping as possible to avoid breakages and mark any fragile parcels clearly. However, we cannot guarantee any breakages or damages caused by couriers and postal services. If you have any issues with your parcel being damaged in transit, please take a few photos and contact us immediately to discuss returns and claims.
WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock
RETURNS & EXCHANGES
Change of Mind Returns
*COVID-19: FOR HEALTH AND SAFETY REASONS, WE WILL NOT BE ACCEPTING ANY CHANGE OF MIND RETURNS AND/OR EXCHANGES UNTIL FURTHER NOTICE*
Harmony Beads is happy to exchange an item purchased from us, but we do not give cash refund for change of mind reasons. Any returns or exchanges must be within 14 days of receiving your goods, and at the discretion of Harmony Beads. Proof of purchase must be presented.
Items should be returned to us in a good and re-saleable condition with all labels and original packing intact. All postage costs associated with the exchange are the responsibility of the customer. We do not give cash refunds, but are happy to issue a store credit for approved exchanges or returns.
Please email us if you have a claim for a faulty item within a reasonable amount of time from receiving the item. We may require images of the faulty item, and may even request for the item to be returned back to us for inspection. If we then determine the good is faulty or damaged through no fault of the customer, we will replace or refund the cost of the item, excluding delivery costs. If we replace the item, Harmony Beads will cover the cost of reshipping to you.